PDCA Cycle in ITIL

We recently covered an introduction to ITIL. In this video, we look into an important concept of ITIL known as the Deming Cycle or Plan-Do-Check-Act (PDCA) cycle. This is something …

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What is ITIL?

In this video, we take an overview look at the ITIL certification. ITIL stands for Information Technology Information Library. There are 5 levels of ITIL certification currently available. Treat this …

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